JOB DESCRIPTION

Security Officer

Reports to: General Manager 

Classification: Non-Exempt

Job Type:        Full Time

Location:        Holiday Inn Roberts Centre

Security Operations Center (SOC) Officers are needed to adhere to established security operating procedures (SOP) and assist with maintaining a safe and secure environment for the Holiday Inn Roberts Centre.   Security Officers must be able to work independently, as part of a team and must possess extraordinary customer relation skills. 

Primary Responsibilities:

 • Ability to be trained, comprehend and operate the latest Computer equipment. (Computer competency required – ability to utilize computers/technology efficiently)

 • Accurately communicate pertinent information to staff, security personnel and management

 • Provide courteous, respectful and pleasant interactions with guests

 • Possess a valid driver’s license and have a satisfactory driving record (required to operate company owned vehicles)

 • Be capable of conducting extended foot patrols

 • Prepare computer-based shift activity reports, document incident reports and maintenance request reports

 • Handle emergency response in accordance with established procedures

Qualifications, Education, Experience, Skills, and Abilities:

 • High School Diploma or G.E.D.

 • Ability to pass a Background Check

 • Clear and concise verbal and written communication skills

 • Must have reliable transportation

 • Professional Demeanor and Appearance

 • High Level of Integrity/Strong Work Ethic

 • Attention to detail

• Assists with Maintenance and Guest Services Requests

• Assists with minor IT Issues in the event of a power failure

• Assists with maintaining the appearance and reputation of the hotel

• Address noise complaints and guest safety issues