3rd Shift Guest Services Representative

Wilmington, OH

The beautiful Holiday Inn at the Roberts Centre is currently accepting applications for a 3rd Shift Guest Service Representative.  Ideal candidates have flexible availability, excellent customer service skills and the desire to provide an exceptional experience for our guests. 

Essential Functions:

Greet, register, and assign rooms to guests of hotel

Responsible for issuing room keys and important information to guests

Responsible for making hotel reservations and checking hotel availability

Verifies credit card authorization or collect cash payment for all hotel guests

Answer hotel main telephone line and transfer to proper departments or guest rooms

Review guest accounts and charges upon guest check-out

Be familiar with Holiday Inn Brand Standards and requirements such as Reward Programs

Be familiar with daily events in hotel, conference center, and restaurant

Constant contact with housekeeping and maintenance departments with guest issues or concerns

Ensure complete guest satisfaction

Ensuring daily checklists are completed

Completes any direct assignment from Manager

Responsible for issuing and signing out Department Manager Keys

Post Banquet charges and make necessary accounts

Balance credit card and cash paperwork for entire day

Process credit cards for Settlement

Close out day for facility and print reports

Insert information from day end reports into spreadsheets for General Manager and Ownership

Physical Requirements:

These physical demands represent the physical requirements necessary for an associate to successfully perform the essential functions of this position. Reasonable accommodation can be made to enable individuals with disabilities to perform the described essential functions of this position.

1. Must be able to lift, push, pull, and carry a weight of 25lbs

2. Must be able to work walking and or standing continuously for a period of 8 hours

3. Associate may have to stand, walk, reach with arms and hands, climb or balance, and to stoop,

                kneel, crouch or crawl

4. Associate is often required to sit and use his or her hands and fingers to handle or feel

5. Vision abilities required by this job include close vision

6. Associate must talk and hear  

Qualifications, Education, Experience, Skills and Abilities

1. High school diploma or equivalent

2. Prior hotel front desk experience preferred but not required

3. Excellent guest service and communication skills

4. Excellent follow up and attention to detail skills required

5. Passion and excitement for the hospitality/service industry